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Remote Health Check 5.00 per month per device (6 Months Cover)
Remote Health Check 5.00 per month per device (6 Months Cover)
30.00
Privacy Notice Privacy Notice

In this Privacy Policy references to "we" and "us" are to Computer Upkeep Limited, company number 06780525, registered office 1386 London Road, Leigh-on-Sea, Essex, SS9 2UJ


1. About Credit Card Security


All transactions are sent over the internet using Secure Socket Layer (SSL) to PayPal. We do not store any of your financial details (Credit Card information).



2. What information we collect and how


The information we collect via the Remote Service and the In-Home Service may include:

  1. Any personal details you submit, such as name, address, e-mail address, etc;
  2. Details of your PC settings and file information;
  3. A record of your use of our support service;


3. What we do with your information


Any personal data we collect during your use of the support service will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To rectify the problems you have reported to us, to maintain guarantee records and to provide after-sales service. and
  2. To comply with legal requirements.

We would also like to inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology. You may unsubscribe at any time by simple emailing us at unsubscribe@computer-upkeep.com


4. Sensitive information


To allow us to perform computer services you permit us access to your private personal files held on your computer, however we will not access or read any of the following:

  1. My Documents folder;
  2. Your Internet History;
  3. Your Recent Documents list; or
  4. Your Internet Cache

Any personal information held on your computer (other than that set out in paragraph 1 of the privacy policy above) which is accessed or read by our engineers will be kept strictly confidential and will not be recorded.If in performing the remote online support service our engineers are exposed to any illegal material, it may be our civic and/or legal responsibility to report such to the appropriate authorities. Under such circumstances such disclosure will not be a breach of our obligation of confidentiality.


5. Your rights


  1. You can ask us to update your personal information by emailing precise details of your request to privacy@computer-upkeep.com. Please ensure you type "update" in the subject line of your email.
  2. You can ask us not to send you future marketing communications. To do this, simply email privacy@computer-upkeep.com Type "No Marketing" in the subject line and then the following in the main text:-

  • your full name;
  • your postal address, including postcode
  • your email address

    We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations.
    Alternatively, you can post your request to the address in (3) below.

    1. You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address giving us as much detail as possible about your request and enclosing a cheque for 10 payable to Computer Upkeep Limited to cover our administration costs:-


    Customer Services (Data Subject Request)
    Computer Upkeep Limited
    Unit 19, 33 Nobel Square
    Burnt Mills Industrial Estate
    Basildon
    Essex
    SS13 1LT
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    Copyright © 2017 Computer Upkeep Limited
    Registered Office: 1386 London Road, Leigh-on-Sea, Essex, SS9 2UJ
    Registered in England & Wales, Registration No. 06780525
    www.computer-upkeep.com